Point Expiration（for Administrators）
This section explains the procedures for checking points with approaching expiration dates.
Administrators can check point expiration dates and grasp potential point forfeiture due to expiration in advance.
1. About Point Expiration
Points used in Cloud Bouquet have an expiration date.
Points that have passed their expiration date are automatically forfeited（invalidated）and can no longer be used.
The expiration date for points is calculated from the date of point issuance, and is generally 180 days.
Forfeited points are recorded as 「Point Expired」 in the history on the 【Wallet Detail】 screen.
※ Some points, such as those from campaigns, may have different expiration dates.
TIPS!
- Point expiration dates are managed based on JST dates, and forfeiture processing occurs at 9:00 AM （JST） on the day following the expiration date.
Even though points may still be displayed on the screen between 0:00 AM and 9:00 AM after the expiration date, they cannot be used （they are subject to forfeiture by the system）.
Ex.）
Points expiring on 2025/06/30 will be forfeited at 9:00 AM （JST） on 2025/07/01. They will be displayed on the screen between 0:00 AM and 8:59 AM on 2025/07/01, but will be unusable.
2. How to Check Points Nearing Expiration for Each Wallet
This section explains the procedure for checking points with approaching expiration dates within a wallet.
Open the 【Point Wallets】 screen from the 〈Setting〉 menu on the left.
If there are points with an approaching expiration date in a wallet, the number of notifications will be displayed in [Notification].
- Clicking [Notification] will display the 【Expiration date approaching】 screen, where you can check the details.
The 【Expiration date approaching】 screen displays the following information:
| Item Name | Description |
|---|---|
| Expiration Date | The expiration date of the points. |
| Wallets Owner | The name of the user group that holds the points with approaching expiration. |
| Expiring Points | The points that will be forfeited. |
TIPS!
- It is possible to check points that will be forfeited within 30 days from the current date.
3. How to Check Expiration by User Group
This section explains the procedure for checking soon-to-expire points for a specific user group wallet.
Open the 【Point Wallets】 screen from the 〈Setting〉 menu on the left.
Click the [Detail] button for the target wallet to display the 【Wallet Detail】 screen.
- If [Notification] is displayed on the 【Wallet Detail】 screen, clicking it will allow you to check the details of points with an approaching expiration date within that wallet.
The 【Expiration date approaching】 screen displays the following information:
| Item Name | Description |
|---|---|
| Expiration Date | The expiration date of the points. |
| Wallets Owner | The name of the user group that holds the points with approaching expiration. |
| Expiring Points | The points that will be forfeited. |
TIPS!
- It is possible to check points that will be forfeited within 30 days from the current date.